iPloy Staffing provides a variety of outsourcing strategies: dedicated staffing, the shared agent solution, our “power of flexibility” program, and our bucket hour and project-based solutions.
The dedicated staffing solution is designed to help our clients meet their medium- to long-term needs. Dedicated staffing is especially suited to new businesses, or even to large ones that are not yet prepared to create a branch in a strategic location.
There are two main advantages to selecting the shared agent solution: reduced cost and having staff members handle different customers. If you have a tight budget and don’t want to outsource a team of dedicated call center agents, this is probably the best option.
Flexibility is a must in today’s competitive business environment. iPloy’s “the Power of Flexibility” solution provides ways of paying your staff for only the actual productive hours they put in.
Bucket-hour outsourcing can be described as the practice of paying the total cost of employing a virtual staff for the bucket of time (number of hours) that they work for an organization. Bucket outsourcing is ideal for companies who want to employ virtual staff on projects for limited periods of time.
Project-based outsourcing is the preferred solution for businesses with projects of low-to medium levels of complexity and limited staffing. The reason: it enables them to make the most of their existing resources and reduce costs.